Effective Date: August 11, 2023
When you use our services, you trust us with your data. We understand that this is a significant responsibility and strive to protect your information and give you control.
Introduction
At Bollify, we respect your need for online privacy and safeguard all personal data you share with us in an appropriate manner. Our practices regarding the use of your personal data are explained in this Privacy Policy ("Privacy Policy").
This website and online application (hereinafter referred to as the "Service" or "Services") are owned by Bollify VOF, a Dutch registered company with the Dutch Chamber of Commerce number 85934151, located at Raadhuisstraat 20-24, 1016 DE Amsterdam, the Netherlands (hereinafter referred to as "Bollify," "we," or "us"), in accordance with this privacy policy.
We recommend reading this Privacy Policy, and furthermore, Bollify may change this Privacy Policy at any time. The most recent version of this Privacy Statement is always posted on our website. We will notify you or inform you in another way if substantial changes are made that could have a significant impact on you.
Please refer to our Privacy Policy for applicants for the processing of your personal data in the context of an application for a position (or similar) at Bollify.
General
This document informs you about our policy regarding the collection, use, and disclosure of personal data when using the service. We will not share your information with anyone except as described in this privacy policy.
We use your personal data to provide and improve the service. Unless otherwise defined in this privacy policy, the terms used in this Privacy Policy have the same meanings as in our terms and conditions, accessible via the service.
Information Collection
While using our Service, we may collect certain personally identifiable information or ask you to provide us with certain personally identifiable information that can be used to contact you, identify you, and bill you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, bank account number, and other information (hereinafter referred to as "Personal Data").
We may also collect information that your browser sends when you visit our Service ("Log Data"). This log data may include information such as your computer's IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Additionally, we may use third-party services, such as Google Analytics, that collect, monitor, and analyze this information, including personal data, to improve the functionality of our service. These external service providers have their own privacy policies describing how they use such information.
When you use our site, we may receive personal data about you from third parties through consent you may have provided to the third party to share such information with us. This information may include, but is not limited to, the user ID associated with your account, an access token required to access that service, any information you have allowed the third party to share with us, and any information you have made public in connection with that third-party service.
Finally, we collect personal data where we act as a data processor. We process personal data on behalf of our clients in support of the service. When a customer subscribes to our service for their online store, system, or platform, they may retrieve personal data from consumers and/or businesses from their account(s) on online marketplaces or platforms such as, but not limited to, Bol.com. When an order is placed on such a marketplace or platform, we collect and store the order details (including personal data) to collectively send them to our clients' system or platform.
Information Usage
The personal data we collect from you may be used in the following ways:
To address your inquiries and requests.
To create and manage data about any online account you register with us.
To provide you with information and access to resources you have requested from us.
To offer technical support (your information helps us respond better to your individual needs).
To improve our website (we constantly strive to enhance our website offerings based on the information and feedback we receive from you), including improving the navigation and content of our sites.
For website and system administration and security.
For general business purposes, including enhancing customer service (your information helps us respond more effectively to your customer service requests and support needs), helping us improve the content and functionality of our service, understanding our users better, protecting us from misconduct, enforcing our Terms of Service, and managing our business overall.
To process transactions and deliver services to our customers and end-users.
For recruitment purposes when you apply with us.
To manage a contest, promotion, survey, or other site features.
To improve advertising campaigns, mainly to enhance display targeting through third-party channels when they are not relevant.
To send emails, both periodically and as a one-time communication. The email addresses you provide for billing or support inquiries will be used to send you information related to payments, billing, or responses to your inquiries, as well as proactively for important updates about our Service. In line with your marketing preferences, we occasionally send marketing emails about our service, from which you can unsubscribe at any time via the link in the message.
Cookie Policy
What are cookies?
Cookies are small text files stored on your device when you visit our website. These files contain a small amount of data that may include an anonymous unique identifier. Cookies help us enhance your user experience and provide insights into how our platform is used.
Types of cookies we use
We use cookies for the following purposes:
Analytics cookies
We use analytics cookies to track user behavior on our platform. These cookies allow us to gather information about:
• What features are being used on our platform.
• Which pages are visited.
• The duration and frequency of user sessions.Necessary functional cookies
These cookies are essential for the operation of the platform and do not require user consent. They enable basic functionalities like page navigation and access to secure areas of the platform. Without these cookies, the platform may not function properly.
The data collected is used exclusively for improving the platform’s functionality and user experience.
Why we collect this data
The information collected through our analytics cookies helps us:
• Monitor and improve the performance of the platform.
• Understand which features and pages are most popular.
• Make data-driven improvements to enhance the overall user experience.User consent
Under Dutch law and European regulations, we are required to obtain your consent before setting any cookies on your device, except for those strictly necessary for the operation of the platform.
• You will be prompted to give your consent via a cookie banner when you first visit our platform.
How to manage or withdraw your consent
You can manage or withdraw your consent to cookies at any time by:
• Adjusting your browser settings to block or delete cookies.
Changes to the Cookie Policy
We reserve the right to make changes to this cookie policy at any time. If any changes occur, we will notify you by updating the date at the top of this policy and providing notice through our platform.
Service Providers
We utilize external companies and individuals (hereinafter: "Third Party" or "Third Parties") to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes. We will share your personal data with third parties only under certain circumstances:
We engage certain trusted third parties to perform functions and provide services to us, including cloud hosting services, off-site backups, email service providers, and customer support providers. We will share your personal data with third parties only to the extent necessary to perform these functions, in accordance with the purposes outlined in this privacy policy and applicable laws.
In the event of a business sale, merger, reorganization, dissolution, or similar event, your personal data may be sold, disposed of, transferred, or otherwise disclosed as part of that transaction.
We may also disclose information about you to third parties when we believe it is necessary or appropriate under the law, for example: (1) to protect or defend our rights, interests, or property or those of third parties; (2) to comply with legal processes, court orders, or subpoenas; (3) to respond to requests from public or government authorities, including for national security and law enforcement purposes; (4) to prevent or investigate potential wrongdoing related to the Services or to enforce our Service Terms; (5) to protect the vital interests of our users, customers, and other third parties.
We may use and share aggregated non-personal data with third parties for marketing, advertising, and analysis purposes. We do not sell or trade your personal data to third parties.
Communication
We may use your personal data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You can opt out of receiving one or more of these communications from us by following the unsubscribe link or instructions in each email we send.
Security Measures and Protection
The security of your personal data is important to us. No method of transmission over the internet or electronic storage method is 100% secure. However, Bollify takes its own discreet security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data. It is your responsibility to secure your password and login information. If you know or suspect that your password is known to others, please contact us so that we can take immediate action. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
We implement various security measures to maintain the security of your personal data when you enter, submit, or access your personal data. We offer the use of a secure server. All provided sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology. Please refer to our Data Security for more information about the measures taken.
International Data Transfer
Your information, including personal data, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. Please be aware that we transfer information, including personal data, to servers in the European Union for storage and processing. Non-personal data used by our service may be stored in various locations, including, but not limited to, other EU countries, the United States of America, or Asia.
Third-Party Links
The service may contain links to or enable you to interact with and utilize other independent websites, products, or services of third parties (hereinafter: "Third-Party Services"). Access to Third-Party Services is provided solely for your convenience. Third-Party Services are not under the control of Bollify, and Bollify does not necessarily endorse the content, advertisements, products, services, or other material on or available through such Third-Party Services. Your use of Third-Party Services may be subject to the terms and conditions and privacy policy of the external provider and may involve the disclosure or transfer of information from or about you to the external provider. You should make your own independent judgment regarding your use of and interaction with third-party services.
Privacy of Children
Our service is not directed at individuals under the age of 13 ("Children"). We do not knowingly collect personal data from children. If you are a parent or guardian and you become aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without parental verification, we will take steps to remove that personal data from our servers.
Data Retention
We may retain your personal data for as long as you continue to use the services, have an account with us, or as long as necessary to fulfill the purposes outlined in this policy. You may request to close your account by contacting us through the above details, and we will delete your personal data upon request. However, we may retain personal data for an additional period as permitted or required under applicable law, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.
Your Privacy Rights
You have the following rights concerning the processing of your personal data by us when we act as the data controller for the processing of your personal data. Please note that if we act as a data processor for our clients, you should exercise your rights with the respective client.
The right to inquire whether we process your personal data, and if so, the right to access your personal data and receive information about the processing of your personal data.
The right to rectify your personal data if it is inaccurate or incomplete.
The right to have your personal data erased ('right to be forgotten').
The right to object to the processing of your personal data or to restrict the processing of your personal data.
The right to withdraw your consent for the processing of your personal data if the processing is based on your consent.
The right to receive your personal data or have it transferred to a third party designated by you in a structured, commonly used, and machine-readable format ('right to data portability').
We do not employ automated decision-making under Article 22 of the GDPR.
To exercise your rights, you can contact us via info@bollify.nl or through the address mentioned in the introduction.
2. To prevent us from providing information to the wrong person, we may ask for additional information to verify your identity. In principle, we will inform you within one month of receipt whether we can fulfill your request. In specific cases, such as complex requests, this period may be extended by two months. We will inform you of such an extension within one month of receiving your request. Under the applicable privacy laws, we may refuse your request under certain circumstances. If this is the case, we will explain why. More information about your privacy rights can be found on the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Complaints
If you have a complaint about the processing of your personal data by us, we would like to work together with you to find a solution. If this does not lead to the desired result, you have the right to file a complaint with the relevant supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens. If you reside or work in another European Union country, you can file a complaint with the supervisory authority of that country.